City of Boston

Advocacy Representative

Posted Date 1 year ago(11/2/2020 11:13 AM)
Req ID
Age Strong
Regular Full-Time
Comm Elderly Affairs
Salary Min
Salary Max
Contact Email


Brief Job Description (essential functions of the job) :
The Advocacy Representative is responsible for providing advocacy services to older adults, which may include providing information and referral, processing applications, conducting home visits, preparing reports, selling taxi coupons, monitoring follow-ups, and performing related duties.



  • Provides advocacy services to older adults in a comprehensive and timely manner including: information and referral to services and programs; thorough assessments and benefits screenings; home visits and wellness checks, distribution of taxi coupons vouchers; and/or related duties.
  • Gathers relevant information and processes applications.
  • Effectively communicates information about Elderly Commission programs and services through community outreach, engagement, and presentations.
  • Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.  Meets deadlines and reporting expectations.
  • Provides office coverage to include: answering phones, assisting walk-ins, etc.
  • Responds to emergency crises as needed.
  • Provides timely follow-up to effectuate service into resolution.
  • Conducts all interaction in a positive and professional manner.
  • Performs related work as required. 

Minimum Entrance Qualifications:

  • Minimum two (2) years of full-time, or equivalent part-time, experience in the support of human service programs, including social work, customer service, and/or office.
  • Associate’s degree may count for up to one (1) year of required experience, and bachelor’s degree may count for up to two (2) years of required experience.
  • Serving the Health Information Needs of Everyone (SHINE) certification highly preferred. Must be able to obtain and/or maintain certification within one (1) year of employment.
  • Ability to give team feedback; ability to communicate effectively orally and in writing.
  • Ability to build and maintain relationships with government agencies, social service agencies, community organizations, and older adults highly preferred.
  • Strong presentation and advocacy skills.
  • Strong problem solving ability.
  • Ability to prepare clear, concise and comprehensive reports.
  • Demonstrates proper use of databases, and other tools to ensure citizens are provided with all available services.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Travel within Boston may be required in support of the position’s responsibilities.
  • Compliance to documented policies and procedures.
  • Experience in typical office software systems (Microsoft Office or equivalent) preferred.
  • Association of Information & Referral Services (AIRS) certification preferred.
  • Bilingual preferred.
  • Ability to exercise good judgement and focus on details as required by the job. 
  • Must have and maintain a current Massachusetts drivers license. 

Boston Residency Required.

Subject to CORI check.



Union/SalaryPlan/Grade: ED-10

Hours per week: 35


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