City of Boston

Assistant Strategy & Operations Manager

Posted Date 1 year ago(9/1/2020 1:18 PM)
Req ID
Boston Cntr - Youth & Families
Regular Full-Time
BCC-Central Office
Salary Min
Salary Max
Contact Email


This is a provisional appointment.


Brief Job Description (essential functions of the job):


Reporting to the Strategy and Operations Manager or designee, assists the Strategy & Operations Manager with implementation, coordination, and management of SOAR Boston’s violence intervention and prevention efforts.




  • Supervises staff and volunteers as assigned.
  • Responsible for ensuring Outreach and Engagement daily logs, program evaluation data and monthly reports are completed in accordance with department’s policies and procedures.
  • Works with the Strategy & Operations Manager and Data & Impact Specialist to create and review monthly progress reports and presentations and provide feedback to staff.
  • Provides to staff information on current trends or patterns to ensure rapid response in problem areas/locations and promote best practices relating to violence intervention and prevention.
  • Participates in the development, implementation, and evaluation of goals and objectives for the program.
  • Co-facilitates department meetings and roll calls with the program leadership team.
  • Assists in emergency response plan development and implementation.
  • Works closely with Development Department to monitor and approve program expenditures.
  • Attends scheduled meetings, trainings and workshops.
  • Performs related work as required.


Minimum Entrance Qualifications:

  • At least three (3) years of full-time, or equivalent part-time, experience working with high-risk and proven-risk youth and families in a community based setting, of which one (1) year must have been in a supervisory capacity.
  • A bachelor’s degree in criminal justice, social or human services or related field may be substituted for two years of the required experience. Supervisory experience may not be substituted.
  • Familiarity with the juvenile justice system and Boston youth service providers essential.
  • An understanding of the diverse and complex issues facing gang involved and proven-risk youth.
  • Strong written and oral communication and listening skills.
  • Ability to supervise staff and to maintain effective, collaborative relationships with team members of diverse backgrounds.
  • Strong conflict resolution skills and ability to de-escalate situations and maintain professional demeanor in stressful situations required.
  • Ability to build trust and maintain confidentiality.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Must be able to work nights and weekends.








Union/Salary Plan/Grade: SENA/MM5-3

Hours Per Week: 35.



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