• Senior Claims Investigator

    Posted Date 6 days ago(10/8/2019 12:30 PM)
    Req ID
    2019-17412
    Dept
    Transportation-Parking Clerk
    Position
    Regular Full-Time
    Location
    Btd Parking Clerk Trans.
    Salary Min
    41,281.15
    Salary Max
    57,654.55
    Union
    AFG
    Openings
    1
    Posting End Date
    10/18/2019
    Contact Email
    Jane.Calobrisi@boston.gov
  • Overview:

    This is a provisional appointment. 

     

    Brief Job Description (essential functions of the job):

     

    Under the direction of a Unit Supervisor, performs investigative, customer service, fleet processing, cashiering and administrative work of a moderate difficulty in the investigating, processing, and audit of claims, inquiries and transactions relating to parking and other motor vehicle violations, abandoned vehicles, resident permits and related activities.

     

    Responsibilities:

    • Utilizes computer, payment processing computer system, workflow/imaging and other available technology.
    • Assists in the provision of oversight and supervision of subordinate staff involving policies, procedures and the complex computer system and related systems and equipment.
    • Assigns and reviews work of subordinate staff.
    • Compiles statistics and other material for reports, maintains records and files, prepares and composes routine responses to customers.
    • Performs related work as required.

    Required to work any emergency as directed by the Commissioner or designee.

     

     

     

    Minimum Entrance Qualifications:

    • Three (3) years of varied clerical and investigative work of more than the average difficulty involving the use of computer systems.
    • An associate's degree in business administration or related field may be substituted for one (1) years of the required experience.
    • Skill in the use and application of computer terminals/devices relative to the entry and access of information is preferred.
    • Ability to exercise good judgment and focus on detail as required by the position.

           

    BOSTON RESIDENCY REQUIRED.

     

    Terms:

     

    Union/Salary Plan/Grade: AFSCME/RA-13A

    Hours per week: 35

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