• Administrative Assistant

    Posted Date 5 days ago(10/9/2019 1:22 PM)
    Req ID
    2019-17390
    Dept
    Boston Retirement System
    Position
    Regular Full-Time
    Location
    Ret Retirement Board
    Salary Min
    49,664.47
    Salary Max
    69,290.64
    Union
    SU4
    Openings
    1
    Posting End Date
    10/21/2019
    Contact Email
    shiaka.allen@boston.gov
  • Overview:

    The provisional appointment.

     

    Brief Job Description (essential functions of the job):

     

    The Boston Retirement System seeks to provide accurate, timely and consistent guidance and benefits to its members and beneficiaries.  Reporting to the Manger of Member Services and in accordance with performance indicators, such as quality of service and productivity performs most research and transactions independently in the V3 Benefits Administration systems and completes duties as assigned by the V3 workflow system; guides Refund Specialist as requested and performs peer review of casework performed by others.

    Responsibilities:

    • Provides end-to-end refund and transfer services from origination through final disbursement to members, beneficiaries and other retirement systems.
    • Guides members through the refund process to ensure the provision of benefit entitlements
    • Ensures data quality by locating missing items, spotting inconsistencies, validating historical calculations and corroborating any assumptions used for those calculations
    • Conducts research to verify and crosscheck data related to member’s rights and department’s obligations and then conducts transactions in the V3 Benefits Administration system
    • Contacts the Mass. Department of Revenue in order to receive clearance from liens before distributing the entire refund amount.
    • Performs peer review on the transactions and other work performed by other related to refund and transfer work
    • Completes requests for refund breakdown and liability requests from other retirement systems end to end.
    • Completes transfers in from other retirement systems end to end, including, but not limited to, the posting of buyback checks.
    • Completes final transactions upon verification and approval by Compliance/QA including adjustment to member’s account to process deduction shortage invoice or refund.
    • Effectively interacts with members, beneficiaries, employers and other government entities.
    • Answers member’s questions related to the content in the Boston Retirement Board Guide and Chapter 32 or refers someone that can answer their question regarding refund transfers and/or liability letters.
    • Identifies any issues or impediments to timely completion of a case and takes action to overcome those barriers
    • Provides data and other information as requested by intradepartmental teams including Disability, Legal, Compliance, Reporting, etc.
    • Uses all available documentation to ensure that members are provided with accurate information in the delivery of services that meet departmental standards
    • Assists with special projects as assigned by senior management
    • Performs related work as required

     

    Minimum Entrance Qualifications:

    • Two (2) years of fulltime, or equivalent part time, experience in office management, office administration, business administration, or business management, the major duties of which included accurate preparation, tracking, maintenance, and safeguarding of highly sensitive documentation, researching and interpreting financial data, and customer service.
    • Knowledge of office practices and procedures; of filing and retrieval procedures.
    • Knowledge of Massachusetts public employee retirement laws and regulations (MGL Ch. 32 / 840 CMR) preferred.
    • Ability to enter data and process transactions, to review data, to research and interpret financial data utilized as the base for fiscal computations necessary to retirement accounts, to resolve problems, to communicate effectively orally and in writing, to follow oral and written instructions and department’s best practice guidelines, to provide quality customer service in person and on the phone, to establish and maintain effective working relationships, to work effectively both as a team member and independently. Ability to exercise good judgment and focus on detail as required by the job.
    • An undergraduate degree with a major in business administration, business management or public administration or related field may be substituted for two (2) years of required experience

     

    Boston Residency Required.

    Successful CORI check required

     

    Terms:

                Union/Salary Plan/Grade: SEIU/RL-15

                Hours per week: 35

                

     

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