Brief job description (essential functions of the job):
Is responsible for the care and maintenance of all buildings, both preventative maintenance, ongoing maintenance, systems improvements and emergency repairs. Provides direct oversight of trades, contract workers, active facilities contractual services, provides oversight to the Library’s building-focused major and capital projects in conjunction with Library management and other city Departments, in particular, the City of Boston’s Property Management Departments – the Public Facilities Department and; Public Works; the Parks Department, and the Departments of Energy and Emergency Management. Ensures the interior and exterior of Buildings are maintained to Library standards to support a welcoming clean and efficient environment. Is responsible for planning and executing energy efficiency programs and improvements and that all systems are well maintained and in good working order.
Director of Operations
Trades, Contract Workers, Administrative Staff
Scope of Responsibility
1. Provides leadership for maintenance, repair, and construction of all Library buildings. Responsible for monitoring, analysis, and evaluation of facility care and performance throughout the fiscal year and for recommending any changes, as may be appropriate.
2. Supervises all Facilities staff and manages Facilities operations in the absence of the Director of Operations
3. Responsible for office operations and FM technology including but not limited to building management systems, lighting controls, ticketing software and inventory management.
4. Represents the Library in City of Boston planning regarding Library facilities and construction projects.
5. Represents the Library with outside entities including the state and federal governmental agencies and organizational partners. Acts as Facilities liaison to supporting Library organizations.
6. Manages all Facilities activities to ensure that the proper procedures and controls are in place to ensure the safeguarding of library assets and public safety.
7. Provides leadership to organization for enhanced facility maintenance, care, short and long term planning.
8. Ensures appropriate record keeping for all Library facility work. Works with senior staff, City of Boston, and others as appropriate in the review and deployment of facility resources.
9. Participates in interviews, and recommends for hire, evaluates Facilities staff and takes corrective action as warranted.
10. Serves as primary point of contact for facilities items at the Central Library as well as in the branches in the absence of the other facility managers or the Director.
11. Works collaboratively with the Facilities Management Team and Library staff to assure consistency of output as well as to ensure the Central Library is clean, safe, well- kept.
12. Works with Facilities staff to communicate in an effective and timely manner with all Library staff regarding work of the Department.
13. Responsible for other facility related activities as required.
14. Management of complex and interconnected building systems.
15. Maintains capital planning documentation and is a liaison with the P M O o f f i c e ,
Landmarks Commission, and other statutory, regulatory, licensing and standards organizations.
16. Performs related work as required.
• Ability to be customer focused, with vision of service excellence for customers.
• Ability to provide a creative and supportive environment that inspires staff to give enhanced service delivery.
• Ability to understand complex interconnected building systems including but not limited to HVAC, BMS, Electrical Systems, Lighting Controls, Elevators, Fire Protection Systems, Plumbing Systems, Facilities Management Technology.
• Ability to create and sustain a positive environment that values employees’ contributions, respects differences among staff and patrons, and ensures accountability of all staff to each other and the public.
• Project Management
• Facilities Management
• Facility Management Technology
• Language skills preferred
• Ability to examine and improve Library and work processes.
• Ability to communicate complex information effectively.
• Ability to create and manage change.
• Ability to approach work and people with dignity and respect
• Ability to manage resources effectively through planning, priority setting, human resource and financial management, and technical management
At least seven (7) years of full time experience in the management and administration of the facility operations of a large organization, or other combination of administrative experience. Demonstrated working knowledge of building systems and of federal, state and local laws, regulations and ordinances applicable to the Boston Public Library. Demonstrated working knowledge of automated work order and building management systems.
1. Graduation from the carpentry, electro-mechanical technology, electrical wiring, maintenance, masonry, painting and decorating, plumbing, power mechanics, sheet metal or steam engineering course of a recognized technical/vocational high school may be substituted for a maximum of one year of the required experience.
2. A certificate for completion of at least a two year, or equivalent part-time, course of studies in a non-degree granting program of a recognized technical school above the high school level with a major in architectural drafting technology, civil construction technology or electronic maintenance technology may be substituted for a maximum of one year of the required experience.
3. An associate’s degree with a major in architectural drafting technology, construction and building technology (carpentry, electrical work, plumbing, sheet metal, air conditioning, heating, etc.), plant management, civil engineering, electrical engineering technology or electrical power engineering technology, may be substituted for a maximum of one year of the required experience.
4. A bachelor’s or a higher degree with a major in architectural engineering, civil engineering, electrical or mechanical engineering may be substituted for a maximum of two years of the required experience. Education toward such a degree or certificate will be prorated on the basis of the proportion of the requirements actually completed. No substitution will be allowed for more than two years of the required experience.
3. Other Requirements
1. Must have and maintain a current MA driver’s license.
2. Must be able to respond to emergency calls during off-hours.
3. Demonstrated ability to manage large number of employees.
4. Ability to develop and conduct training programs, including instruction in the use of various pieces of equipment.
5. Working knowledge of the methods, materials, tools, and equipment used in building care work.
6. Demonstrated knowledge of email, word-processing, spreadsheet, and project management software.
7. IFMA certification highly preferred.
8. Ability to exercise good judgement and focus on detail as required by the job.
4. Residency – Must be a resident of the City of Boston upon the first day of hire.
5. CORI – Must successfully clear a Criminal Offenders Record Information check with the City
Union/Salary Plan/Grade: Nonunion / PM 7
Hours per week: 35