• Technical Specialist (AV)

    Posted Date 2 months ago(7/5/2019 8:44 AM)
    Req ID
    2019-16954
    Dept
    Boston Public Library
    Position
    Regular Full-Time
    Location
    BPL: COPLEY BRANCH
    Salary Min
    75,612.71
    Salary Max
    99,689.77
    Union
    AFP
    Openings
    1
    Contact Email
    adavis@bpl.org
  • Overview:

    Brief job description (essential functions of the job):

     

    Position Overview

    The Technical Specialist (AV) will primarily be responsible for the operations and maintenance of the audio / video equipment, and digital signage/Welcome Center workstations, displays & audiovisual applications at the Central Library and all branches. This involves set up of equipment before an event and take down afterwards. These events will include meetings, broadcast productions, and performances. Knowledge of working with recording equipment, projectors, mixers, microphones, sound systems, video screens, audio/ visual lighting, desktop computers and displays. Functions as Tier 2 Technical Support for AV hardware / software and performs full troubleshooting on AV computers and peripheral components.

     

    The Technical Specialist (AV) also provides high-quality customer service by assisting the public and/staff in the use of computers, through answering basic computer questions, explaining the Library's technology services and assists in basic computer instruction. Technical Specialist (AV) will also provide first level technical support, receive problem reports, perform initial troubleshooting and triage problem reports as appropriate. Also assist in the performance of in house installation, maintenance, testing of and troubleshooting of software, hardware, components and peripheral devices, in accordance with department guides and instruction, and assists in the maintenance and care of computer peripheral equipment; and performs data entry and basic data updates.

     

    Reports to

    Chief Technology Officer or delegate

     

    Responsibilities:

    Scope of Responsibility

    1. Provide professional, effective, knowledgeable and timely Audio-Visual (AV) to staff and public for central and all branches.
    2. Assist in the setting up, operating, and broadcasting of lectures and events (including studio booth operations) using a range of special AV hardware and software at central and branches. Assists in formatting to ensure content displays properly.
    3. Ensure all AV equipment at central and branches is stored safely and securely and is accessible to other IT staff.
    4. Investigate and troubleshoot problems with AV systems and services, assist with implementations and upgrades to the AV systems at central and branches.
    5. In Tech Central, assists patrons in the use of a variety of library owned technology equipment and network services, e.g. public computers, public computer signup systems, pay-for-print systems, printers, scanners, copiers, electronic resources, email, website and internet access, e-book readers. Assists patrons with general technology questions, and may assist patrons with non-BPL owned technology within the parameters of BPL IT guidance and procedures for patron IT support.
    6. Ability to work some evenings and weekends at Central Library and all branch locations.
    7. As required, provides basic instruction and demonstration to public at tech central the proper use and maintenance of BPL equipment and software.
    8. Works in partnership with the Information Technology department, to assist in implementing strategic, long range and IT initiative plans.
    9. Performs related duties as assigned.

    Minimum Entrance Qualifications:

    Competencies

    • Knowledge of computer skills, computer hardware and software: audio visual, internet and web-based services, lighting, and current uses of technology, peripherals and common end user devices.
    • Knowledge of windows desktops required with knowledge of windows laptops and mac desktops and laptops preferred.
    • Proficiency with MS Word, Outlook, Publisher, Power Point, Pharos, and Excel.
    • Ability to communicate effectively and present ideas clearly.
    • Demonstrates initiative and appropriate independent decision making skills.
    • Plans and prioritizes job responsibilities and tasks.

     

    Qualifications

     

    Education 

    Associates degree. A+ Certification, CTS Certification or equivalent required. In exceptional instances specialized education, training, and/or experience may be substituted for part or all of the educational requirements. Additional training in electronics, AV administration, and peripheral device administration are highly desirable.

     

    Experience

    Minimum of 3 years of experience in providing direct support of Audio/Video equipment.

    Experience supporting current desk top and laptop hardware, as well as windows and Apple operating systems.

     

    Requirements

    Position schedule requires working evenings and weekends. Demonstrated

    ability to accept responsibility, work under pressure and to interact positively and efficiently with the public. Have excellent customer service skills including ability to communicate clearly and in a concise manner. Must possess superior work habits, ability to prioritize work, strong organizational skills, and good mechanical aptitude. Ability to recognize, diagnose and solve a variety of problems involving a variety of technological equipment and to work in a changing and progressive environment.

     

    Requirements:

    1. Ability to exercise good judgment and focus on detail as required by the job.
    2. Residency - Must be a resident of the City of Boston upon the first day of hire.
    3. CORI - Must successfully clear a Criminal Offenders Record Information check with the City of Boston.

    Terms:

     

    Union/Salary Plan/Grade:   AFP/LA-9T

    Hours per week: 35

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