Brief job description (essential functions of the job):
The Technical Specialist (AV) will primarily be responsible for the operations and maintenance of the audio / video equipment, and digital signage/Welcome Center workstations, displays & audiovisual applications at the Central Library and all branches. This involves set up of equipment before an event and take down afterwards. These events will include meetings, broadcast productions, and performances. Knowledge of working with recording equipment, projectors, mixers, microphones, sound systems, video screens, audio/ visual lighting, desktop computers and displays. Functions as Tier 2 Technical Support for AV hardware / software and performs full troubleshooting on AV computers and peripheral components.
The Technical Specialist (AV) also provides high-quality customer service by assisting the public and/staff in the use of computers, through answering basic computer questions, explaining the Library's technology services and assists in basic computer instruction. Technical Specialist (AV) will also provide first level technical support, receive problem reports, perform initial troubleshooting and triage problem reports as appropriate. Also assist in the performance of in house installation, maintenance, testing of and troubleshooting of software, hardware, components and peripheral devices, in accordance with department guides and instruction, and assists in the maintenance and care of computer peripheral equipment; and performs data entry and basic data updates.
Chief Technology Officer or delegate
Scope of Responsibility
Associates degree. A+ Certification, CTS Certification or equivalent required. In exceptional instances specialized education, training, and/or experience may be substituted for part or all of the educational requirements. Additional training in electronics, AV administration, and peripheral device administration are highly desirable.
Minimum of 3 years of experience in providing direct support of Audio/Video equipment.
Experience supporting current desk top and laptop hardware, as well as windows and Apple operating systems.
Position schedule requires working evenings and weekends. Demonstrated
ability to accept responsibility, work under pressure and to interact positively and efficiently with the public. Have excellent customer service skills including ability to communicate clearly and in a concise manner. Must possess superior work habits, ability to prioritize work, strong organizational skills, and good mechanical aptitude. Ability to recognize, diagnose and solve a variety of problems involving a variety of technological equipment and to work in a changing and progressive environment.
Union/Salary Plan/Grade: AFP/LA-9T
Hours per week: 35