• Student Intern

    Posted Date 1 month ago(12/10/2018 3:02 PM)
    Req ID
    Consumer Affairs & Licensing
    Regular Full-Time
    May Consumer Affairs
    Contact Email
  • Overview:

    Brief Job Description (essential functions of the job):


    The Mayor’s Office of Consumer Affairs and Licensing (MOCAL) is a public agency working in conjunction with the Massachusetts’s Office of the Attorney General. This office is consisted of two divisions. The Consumer Affairs Division provides assistance to Boston consumers by educating consumers on their rights and mediating disputes between consumers and business entities. The Licensing Division regulates Boston’s entertainment and liquor industry. MOCAL is seeking one intern to aid the Consumer Affairs division.


    This internship provides valuable practical experience, particularly for pre-law students or those considering law school. Some areas covered include landlord and tenant disputes, mortgages, warranties, retail sales, credit and debt collection, telemarketing, car purchases and repairs, home improvement, and etc. Orientation, training, and supervision will be provided to the intern. Experienced staff members are available for information and guidance. Extensive case files and educational materials are readily available. Intern will be evaluated on their job performance at completion of internship.


    • Handles a case load of consumers complaints and mediate settlements between consumer and businesses.
    • Assists consumers by verbal communication, review written complaints, research relevant laws and regulations, provide information and discuss self-help strategies with consumers.
    • Plans and executes a consumer education and outreach program.
    • Drafts a brochure to help high school and college students with relevant consumer topics.
    • Answers general inquiries regarding a variety of consumer topics and perform clerical duties.
    • Updates and posts social media content to Consumer Affairs Twitter page and on department webpage.
    • Performs related work as required.

    Minimum Entrance Qualifications:

    • Good written, verbal communication, and organizational skills
    • Proficient computer skills in Microsoft Word and Excel
    • Positive attitude
    • Ability to work independently and as part of a team
    • Must be 18 years of age
    • Experience with the general public through counseling, interviewing, or human service experience is helpful, but not required.




    Hourly Rate: $14 hourly 

    Hours Week: 15 hours 

    Duration : 4 months


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