Brief Job Description (essential functions of the job):
Within the Department of Neighborhood Development, under the supervision of the Deputy Director of the Office of Housing Stability and Emergency Assistance (OHS), the Sr. Program Manager will carry out certain program and constituent–based functions to assist housing and service providers, landlords and tenants with housing stability. The Sr. Program Manager will support the Deputy Director in researching proposed legislative, ordinance, and initiatives that help reduce displacement of residents in the City of Boston.
• Assists with the coordination and creation of legal resources for homelessness prevention and tenancy preservation, landlord and tenant disputes and eviction.
• Maintains up-to-date information and knowledge base regarding landlord tenant laws.
• Forms relationships with area law schools and legal institutions with the goal of creating low cost and accessible legal resources for landlords and tenants.
• Provides information to stake holders interested in landlord and tenant issues and rights.
• Drafts and researches proposed legislation and city ordinances for Deputy Director’s review.
• Answers inquires from landlords, tenants, attorneys and other City departments concerning many aspects of landlord and tenant relations, including familiarity with tenant and landlord rights.
• Refers renters and landlords to appropriate organizations that can assist them with maintaining their tenancy or relocating to other housing.
• Creates new protocols for providing OHS services and resources for walk in clinics.
• Assists with the updating of the Good Neighborhood Handbook and other educational materials as required.
• Coordinates information and referral with other city agencies specializing in homelessness prevention and tenancy preservation. Works with area mediation providers to create accessible mediation services for constituents.
• Maintains accurate and complete files on constituents.
• Supervises and trains Program Manager, legal interns, volunteers and coordinates assignments.
• Performs related work as required.
• At least four (4) years of full-time, or equivalent part-time, demonstrated experience in housing or real estate, preferably in work which included homelessness prevention and tenancy preservation, including two (2) years of supervisory experience. Appropriate educational substitutions may be made.
• Demonstrated legal knowledge of landlord/tenant rights and responsibilities.
• Strong customer service skills and ability to work with the public.
• Working knowledge of resources available to landlords and tenants.
• Ability to conduct effective group meetings, trainings and presentations.
• Ability to produce effective housing-related materials and reports to constituents.
• Demonstrated proficiency with Microsoft applications, specifically Word, Excel and Access highly preferred.
• Demonstrated knowledge of City’s regulations and processes preferred.
• Strong organizational, communication and organizational skills.
• Ability to speak and write other languages preferred.
• Ability to exercise good judgment and focus on detail as required by the job.
• Must be able to work a flexible schedule, i.e., the willingness to work evenings and weekends as needed.
BOSTON RESIDENCY REQUIRED.
Union/Salary Plan/Grade: SEIU 888/N-23
Hours Per Week: 35