• Principal Clerk

    Posted Date 2 weeks ago(2 weeks ago)
    Req ID
    Boston Fire Department
    Regular Full-Time
    BFD-Fire Prevention Civilian
    Salary Min
    Salary Max
    Contact Email
  • Overview:

    This is a provisional appointment.

    Brief Job Description (essential functions of the job):

    Under the supervision of an employee of a higher grade, the Principal Clerk of the Boston Fire Department Fire Prevention Division will perform the following: 


    • Provides customer service related to agency services which cater to the public; answers telephones and inquires from constituents; takes messages and routes to recipients.  Greets customers at the service counter and answers questions about permits, certificates, etc.; receives and timestamps forms.  Relays information to constituents in response to inquiries or directs them to the appropriate personnel.  

    • Receives, processes, files forward and distributes mail relative to correspondence, forms, permit plans, licenses and fire reports.  Prepares and mails outgoing correspondence and parcels.

    • Prepares forms, files and reports for processing, storage or forwarding.

    • Performs clerical duties as required such as: issues fire reports as requested through the mail; enters data from forms as required by the division; prepares outgoing mailings; filing whether paper or electronic; maintains and retrieves files and reports whether paper or computerized.

    • Serves as a backup to the Chief Telephone Operator on an as needed basis.

    • Operates standard office machines and equipment.

    • Performs related work as required.

    Minimum Entrance Qualifications:


    • Two (2) years of fulltime, or equivalent part-time, experience in office work.

    • Ability to learn and know information pertaining to the division when constituents call for questions and answers, or direct them to the correct subject matter expert.

    • Knowledge of departmental policies and procedures preferred.

    • Knowledge of Microsoft Office and Outlook strongly preferred. 

    • Organized with a strong attention to detail and ability to multitask, prioritize work and meet deadlines. 

    • Good interpersonal, customer service skills and willingness to work as a part of a team. 

    • Ability to communicate effectively and professionally with the general public. 

    • Ability to exercise good judgment and focus on detail as required by the job.

    Pre-Employment Drug Test Required

    Boston Residency Required


    Union/Salary Plan/Grade:  AFSCME/RA-9
    Hours per week:  35



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