• Technology Access Manager

    Posted Date 3 months ago(7/24/2018 4:24 PM)
    Req ID
    Boston Public Library
    Regular Full-Time
    BPL Data Processing - 2
    Salary Min
    Salary Max
    Contact Email
  • Overview:

    Position Overview


    The Information Technology (IT) Technology Access Manager is responsible for managing and leading the Tech Central team and managing the staff and public technology areas including tech central, audio visual services, accessibility technology offerings and digital display systems. The Technology Access Manager is responsible for providing high-level customer service in these areas. The Technology Access Manager assists in the development of public facing “basic computer training” curriculum and may conduct public and technology center staff trainings as needed.  The Technology Access Manager is responsible for managing the process and systems for, supporting and assisting in, creating content for the digital display systems throughout the BPL.  This role will work closely and collaboratively with the IT Network, Server, Applications, Help Desk and Web Services Managers in particular to ensure a well-coordinated delivery of IT services to internal and external customers.


    This is both a hands-on technical and managerial position. The position is also expected to maintain currency in cutting edge consumer technology, audio/video, accessibility and public computing technology and service delivery models, and provide appropriate leadership to BPL’s IT department in this area.


    Reports to:

    Director of Information Technology or delegate



    Tech Central Staff


    Scope of Responsibility


    Under immediate supervision and in accordance with standard policy and practices performs any or all of the following;


    1. Manages the Tech Central Team, including assisting in hiring and has responsibility for personnel performance reviews and evaluations.
    2. Assists and makes recommendations on the design and implementation of an ongoing staff training and support program for public computing and other related technologies throughout the system for both staff and public.
    3. Oversees and assists (where necessary) patrons in the use of a variety of library owned technology equipment and software including computers, mobile devices, copiers, pay for print systems, scanners and other technology equipment and use of all software available for use by the public, including but not limited to: Microsoft Office, email, social media, etc.
    4. Is responsible for managing the public computer center and assists in planning and troubleshooting software and hardware upgrades in Tech Central
    5. Defines, implements and manages procedure documents and communicates public computing access, accessibility and audio visual problem resolution procedures.
    6. Manages and supports the digital display system including day to day maintenance and staff training.
    7. Assists by providing technical support in creating content for the digital display system.
    8. Is also responsible for ensuring compliance with policy as tasks are executed, in conjunction with IT Management and the IT Support teams.
    9. Is responsible for timely and proactive communication with end users, department team members and management teams with respect to problems, problem resolution and new deployments of technology, including application configuration and topology
    10. Analyzes and reports on public computing and audio visual use including evaluation, planning, procurement, provisioning and deployment of new public computing technology
    11. Acts as point of escalation for problem resolution and hand off to vendors when problems cannot be resolved internally
    12. Manages key vendor relationships especially in the area of public computing, audio visual and accessibility services
    13. Advises central library staff on new technologies and services and assists with training as required - demonstrates for staff and trains staff in use of new infrastructure services
    14. Provides direct customer service to public and staff as needed
    15. Participates in professional development and continuing education opportunities
    16. Participates in orientation, training, and supervision of staff members in their duties and responsibilities
    17. Performs related and comparable duties as required

    Minimum Entrance Qualifications:



    • Strong public service, audio visual and accessibility technology understanding
    • Strong understanding of public computing environments
    • Ability to recognize and set priorities and to use initiative and independent decision-making skills
    • Ability to organize, direct, motivate and evaluate services team, mentor others, and foster a team environment
    • Excellent communication, public speaking and presentation skills are essential.
    • Experience in project and personnel management along with the ability to establish effective relationships internal/external to the Library and affiliated networks.






    1. Education – Bachelor’s degree from an accredited college or university.  Master’s Degree in Computing or Library Science preferred.  In exceptional instances, specialized education, training, and/or experience may be substituted for part or all of the educational requirements.
    2. Experience – Demonstrated understanding of public computing and audio visual technologies and accessibility methodologies within a library environment as acquired through at least four (4) years of technically related experience in public computing and technology related role. Two (2) years of supervisory or managerial experience. Experience and documented training or certification in digital signage systems management software or equivalent required.
    3. Requirements – Position schedule may require working some evenings and weekends. Demonstrated ability to accept responsibility, work under pressure and to interact positively and efficiently with the public. Demonstrated superior customer service skills; ability to communicate clearly and in a concise manner, superior work habits, ability to prioritize work, strong organizational skills, and good mechanical aptitude. Ability to manage and lead people, to hire, motivate, and separate from staff successfully, to work in a changing progressive environment. Demonstrated ability to problem-solve, manage time and supervise peers and subordinates. 


    1. Ability to exercise good judgment and focus on detail as required by the job.
    2. Residency - Must be a resident of the City of Boston upon the first day of hire.
    3. CORI - Must successfully clear a Criminal Offenders Record Information check with the City of Boston.


    Union/Salary Plan/Grade: PSA/P5

    Hours per week: 35


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