The Information Technology (IT) Technology Access Manager is responsible for managing and leading the Tech Central team and managing the staff and public technology areas including tech central, audio visual services, accessibility technology offerings and digital display systems. The Technology Access Manager is responsible for providing high-level customer service in these areas. The Technology Access Manager assists in the development of public facing “basic computer training” curriculum and may conduct public and technology center staff trainings as needed. The Technology Access Manager is responsible for managing the process and systems for, supporting and assisting in, creating content for the digital display systems throughout the BPL. This role will work closely and collaboratively with the IT Network, Server, Applications, Help Desk and Web Services Managers in particular to ensure a well-coordinated delivery of IT services to internal and external customers.
This is both a hands-on technical and managerial position. The position is also expected to maintain currency in cutting edge consumer technology, audio/video, accessibility and public computing technology and service delivery models, and provide appropriate leadership to BPL’s IT department in this area.
Director of Information Technology or delegate
Tech Central Staff
Scope of Responsibility
Under immediate supervision and in accordance with standard policy and practices performs any or all of the following;
Union/Salary Plan/Grade: PSA/P5
Hours per week: 35