• Senior Claims Investigator (2 positions)

    Posted Date 7 days ago(6/13/2018 12:25 PM)
    Req ID
    2018-15232
    Position
    Regular Full-Time
    Dept
    Transportation-Parking Clerk
    Location
    Btd Parking Clerk Trans.
    Salary Min
    39,678.16
    Salary Max
    54,323.85
    Union
    AFG
    Openings
    2
    Posting End Date
    6/22/2018
    Contact Email
    Jane.Calobrisi@boston.gov
  • Overview:

    This is a provisional appointment.

     

    Brief Job Description (essential functions of the job):

     

    Under the direction of a Unit Supervisor, performs investigative, customer service, fleet processing, cashiering and administrative work of a moderate difficulty in the investigating, processing, and audit of claims, inquiries and transactions relating to parking and other motor vehicle violations, abandoned vehicles, resident permits and related activities.

    Responsibilities:

     

    • Utilizes computer, payment processing computer system, workflow/imaging and other available technology.
    • Assists in the provision of oversight and supervision of subordinate staff involving policies, procedures and the complex computer system and related systems and equipment.
    • Assigns and reviews work of subordinate staff.
    • Compiles statistics and other material for reports, maintains records and files, prepares and composes routine responses to customers.
    • Performs related work as required.

     

    Required to work any emergency as directed by the Commissioner of Transportation.

     

    Minimum Entrance Qualifications:

    Three (3) years of varied clerical and investigative work of more than the average difficulty involving the use of computer systems. An associate's degree in business administration or related field may be substituted for one (1) years of the required experience.

    Skill in the use and application of computer terminals/devices relative to the entry and access of information is preferred.

    Ability to exercise good judgment and focus on detail as required by the position.

           

    BOSTON RESIDENCY REQUIRED.

     

    Terms:

     

    Union/Salary Plan/Grade: AFSCME/RA-13A

    Hours per week: 35

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