• Housing Crisis Case Coordinator

    Posted Date 4 weeks ago(5/24/2018 3:57 PM)
    Req ID
    2018-15139
    Position
    Regular Full-Time
    Dept
    Neighborhood Development
    Location
    CITY OF BOSTON: DEPT OF NEIGH DEV (DND)
    Salary Min
    54,491.98
    Salary Max
    78,459.03
    Union
    SU2
    Openings
    1
    Posting End Date
    6/20/2018
    Contact Email
    CATHLEEN.COLEMAN-FIUMARA@boston.gov
  • Overview:

    Brief Job Description (essential functions of the job):

     

    Within the Department of Neighborhood Development (DND), under the supervision of the Deputy Director for Housing Stability or their designee, the employee provides emergency housing placement and case management services to tenants who have been displaced by recent housing crisis due to fire, other natural disaster, condemnation and/or assistance with occupied DND-owned property. The employee also manages other emergency cases as needed, referred by the Mayor’s office, or other City Departments and generally be a resource to landlords and tenants on a variety of issues related to rental housing.

    Responsibilities:

     

    • Responds to housing emergencies and assist tenants with finding temporary and/or permanent housing by providing case management services to tenants who are at-risk of losing their housing or have been displaced.
    • Assesses the needs and status of the at-risk or displaced individual or family in order to determine the housing options and to facilitate access to other needed resources or services.
    • Develops relationships and work with community based agencies, property managers, owners and landlords to facilitate housing placement for at-risk and displaced tenants.
    • Develops relationships and work with staff from other City departments to coordinate housing and services for at-risk or displaced tenants.
    • Provides information and answer inquiries to landlords and tenants and other constituents concerning many aspects of landlord and tenant relations, including familiarity with tenant and landlord rights.
    • Provides information and referral services to City of Boston residents seeking housing assistance.
    • Maintains client data bases to track efforts and outcomes and produce required reports.
    • Maintains up-to-date information and knowledge regarding tenancy preservation, homelessness prevention and housing placement resources offered by city, state and non-profit agencies.
    • Performs other duties as required. Performs related work as required.

    Minimum Entrance Qualifications:

    • Minimum of 3 years of fulltime, or equivalent part-time, experience in providing case management services related to housing search and housing placement.
    • Demonstrated knowledge of resources available to landlords and tenants to preserve tenancies and assist with housing search.
    • Excellent customer service and proven ability to work with the public.
    • Strong organizational, communication and interpersonal skills.
    • Demonstrated problem solving and decision making skills.
    • Ability to exercise good judgment and focus on detail as required by the position.
    • Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel and Google Mail.
    • A bachelor’s degree in social work, public policy, government, business administration or a related field is preferred.

    BOSTON RESIDENCY REQUIRED

     

    Terms:

     

    Union/Salary Plan/Grade:   N-21

    Hours per week: 35

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