This is a provisional appointment.
Brief Job Description (essential functions of the job):
Under general supervision, the Communications Equipment Operator II (CEO II) will be assigned to the Support Staff Unit of the Operations Division.
The CEO II could be assigned to any one of the four Unit functions including the tow section, the stolen car section, the Channel 8 section and the Missing Person section at any given time or shift. The CEO II in the tow and stolen car sections receives and logs calls regarding incidents involving car thefts and tows; records, searches for and updates vehicle information in various databases; and directs callers to the appropriate district station to file a report when not towed. The CEO II in the Channel 8 section answers and responds to requests on a two-way radio from police field units regarding warrants, criminal records, and motor vehicle license and registration checks. The CEO II in the Missing Person section receives and logs calls regarding incidents involving missing persons; records, searches for and updates missing person information in various databases. The CEO II may also perform other related duties as required, including operating other telecommunications equipment. Performs related work as required.
All applicants must have a minimum of two (2) years of full-time, or equivalent part-time, paid clerical experience in a customer service position using a phone and computer. All applicants must be able to type a minimum of 35 words per minute; possess excellent verbal and written communication skills; a professional phone manner; the ability to read, write and communicate clearly in English; and the ability to sit for extended periods of time. Experience with MS Windows is strongly preferred. Ability to exercise good judgment and focus on detail as required by the job. All applicants will be subject to hearing and vision testing.
CRIMINAL RECORD CHECK REQUIRED
PRE-EMPLOYMENT DRUG TEST AND PHYSICAL REQUIRED
BOSTON RESIDENCY REQUIRED
Hours Per Week: 40