City of Boston

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Data and Performance Analyst (Data Processing Systems Analyst)

Data and Performance Analyst (Data Processing Systems Analyst)

Req ID 
Regular Full-Time
Dpt of Innovation & Technology
ASD-Mgmt Information Systems
Salary Min 
Salary Max 
Posted Date 
Posting End Date 
Contact Email

More information about this job:


This is a provisional appointment.


Brief Job Description (essential functions of the job):


The Department of Innovation and Technology seeks a Data and Performance Analyst to join the Citywide Analytics Team.


The Citywide Analytics Team’s mission is to use data to improve quality of life and to enhance government operations in the City of Boston. By combining modern data analysis and visualizations with a deeply engaged approach to performance improvement and change management, the team works with departments across the City to solve challenging problems, build a more effective government, and deliver better outcomes for people who live and work in Boston.


Since the creation of the team in January 2015, the Citywide Analytics Team has led more than a dozen projects across the City, including:


  • CityScore and  the Mayor’s Dashboard  provides executives with tools for data-driven management, and ways to measure the impact of City services on quality-of-life:
  • Building Intelligence System combines data from many sources to give firefighters up-to-date hazard information enroute to fire scenes.
  • Using traffic data from the Waze app to improve the flow of vehicles on the roadway and increase safety for vulnerable road users:
  • The HubHacks hack-a-thon engaged the community with Boston’s Open Data portal and helped residents explore topics that matter to their community:


Under the direction and guidance of the Citywide Performance Manager and the Citywide Analytics Manager, the Data and Performance Analyst will be an essential member of the Citywide Analytics Team. The Analyst's work will directly contribute to operational and technical improvements throughout the City of Boston.


Responsibilities include, but are not limited to:


  • Leads and supports the design, development, implementation, and maintenance of ongoing reports, analyses, dashboards, and metrics for key operations and decision making for City departments. Serves as a resource and content expert for the department in this process.
  • Proactively builds and maintains positive and effective relationships with Departments. Works with Departments to analyze results, forecast current and future needs, assess performance and evaluate strategic opportunities.
  • Communicates with and presenting to executive leadership project results and findings.
  • Utilizes various software applications such as desktop tools, spreadsheets, report writing software, statistical software, graphical presentation tools, data visualization tools and business intelligence (BI) applications to analyze data and reports.
  • Works with information technology staff in the development of data warehouses and other data sources to support managerial and business intelligence reporting needs.
  • Assembles, manipulates and/or formats data and/or reports using various software applications such as desktop tools, spreadsheets, report writing software, statistical software, graphical presentation tools, and business intelligence (BI) applications.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • A minimum of two (2) years of full-time, or equivalent part-time, professional experience in business or public administration, program management or related field, in work that included reporting, dashboarding, business intelligence solutions in software and languages such as Tableau, SQL, SAP BI, R, and/or Python.  Experience in a government setting preferred.

  • A bachelor’s degree in business, public policy or administration, economics, computer science, is preferred and may be substituted for two years of the required experience
  • Must be able to manage multiple tasks simultaneously and react to problems quickly.
  • Must be able to translate concepts and directions into practical solutions.
  • Experience with Microsoft Word, Excel, and PowerPoint and Google Apps (Docs, Sheets, and slides) strongly preferred.
  • Ability to exercise good judgment and focus on details as required by the job.
  • Ability to manage simultaneous assignments while maintaining a critical attention to detail.
  • Demonstrated ability to work on diverse teams and experience building strong relationships across a range of functional areas and seniority levels.
  • Proven verbal and written communication skills.
  • Proven organizational and project management skills.




Union/Salary Plan/Grade: SENA/MM1-6

Hours per week: 35