City of Boston

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Manager of the Central Library

Manager of the Central Library

Req ID 
Regular Full-Time
Boston Public Library
Central Library Service
Salary Min 
Salary Max 
Posted Date 
Posting End Date 
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More information about this job:


Position Overview


BRIEF JOB DESCRIPTION (essential functions of the job):

Under the general direction of the Director of Library Services, provides leadership to and administers or coordinates as appropriate Central Library public service. Responsible for Central Library environment and layout to optimize public service. Ensures simple and extensive public access to the library’s collections and services throughout Boston and the Commonwealth. Specifically oversees borrower services, interlibrary loan, and book and document delivery services for BPL collections in all formats. In coordination with Collection Strategy, is responsible for collection management and maintenance including shelving, remote storage, materials delivery (physical, electronic and digital) and retrieval. Responsible for development and administration of core access services and innovative programs of the Boston Public Library, including the Metro-Boston Library Network (MBLN).


Reports to

Director of Library Services



As assigned, professional and support staff


Scope of Responsibility

  1. Provides leadership and sets goals and standards for Central Library public service operations; ensures operational effectiveness through continuous quality improvement where appropriate; oversees and ensures adherence to all applicable Library policies and guidelines.
  2. Works with the Director of Library Services to provide leadership, direction and management that anticipate future trends in an evolving and increasingly integrated materials access environment.  Works to achieve integrated access to all library materials, regardless of format, location delivery method and language.
  3. Ensures deployment of and evaluates wayfinding systems and signage, programmatically and operationally, as well as ensuring facilities configurations best support public service delivery at the central Library. Works with Facilities Department on optimizing Central Library space configuration and signage to best support public service delivery and to insure that the Central Library is inviting, stimulating, comfortable, clean and safe.
  4. Leads the development, implementation and evaluation of services and policies related to borrower services, interlibrary loan and document delivery, and remote storage, to ensure high quality services to library customers.
  5. Assumes responsibility for supervising, developing and evaluating staff in the area of Access Service functions, which include: Borrower Services, Interlibrary Loan, the Archival Center, and Metro-Boston Library Network staff.
  6. Manages Metro-Boston Library Network service delivery with BPL’s IT, Technical Services, Collections and Library Services Departments, including the development and management of the network Plan of Service, budget, program evaluation, statistical reporting; ensures that Metro-Boston Library Network plans are current and meet Massachusetts Board of Library Commissioners’ requirements.
  7. Responsible for member relations for the Metro-Boston Library Network, including convening and chairing the Metro-Boston Library Network Policy Advisory Group and other Metro-Boston Library Network  policy and service delivery development and evaluation groups, acting as point of contact for members regarding integrated library system policy and procedure issues.
  8. Works with IT and Finance Department on the Federal E-Rate program.
  9. Works with external partners to promote the Library for the Commonwealth’s Digital Commonwealth program. Works with Web and Online Services on the smooth delivery of services to libraries and cultural institutions across the State.
  10. Coordinates special projects that emerge from collaborative organizations.  Acts as project manager for a series of collaborative projects such as the Statewide Virtual Catalog, and others.
  11. Assists in the administration of grants as appropriate.
  12. Responsible for communication and outreach to the organizations cited in the position overview on behalf of the Boston Public Library and its plan of service.
  13. Oversees library relationship with the City-Wide Friends. Provides information about Central Library needs and goals, facilitates communication between the Friends and the Library.
  14. Performs other related and comparable duties as required.
  15. Performs related work as required.

Minimum Entrance Qualifications:


  • Extensive knowledge of the principles and practices of library service.  Experience working with multi-type systems and automated resource sharing networks preferred.
  • Demonstrated ability to work collaboratively and proactively to develop new and creative library programs and means to deliver library services.
  • Demonstrated knowledge of: service requirements of libraries; management of staff, preferably as director of a library,  library budget development and management; digitization practices of libraries; working understanding of integrated library systems and other library technologies.
  • Ability to act as team leader and to work as part of team and to be responsive to stakeholder needs.
  • Proficiency with MSWord, Power Point, Outlook and Excel, and online collaboration tools.
  • Ability to execute library policy.
  • Demonstrates initiative and independent decision making skills.
  • Communicates effectively and presents ideas clearly.
  • Ability to think creatively and innovatively.
  • Identifies, plans and prioritizes job responsibilities and tasks; determines and implements project timelines.
  • Demonstrates flexibility and the ability to adapt to change.
  • Ability to travel throughout Massachusetts.





  1. Education – A bachelor’s degree from a recognized college or university and a master’s degree in library science from an ALA accredited library school.  Relevant subject knowledge and/or specialized training required.  In exceptional instances, training and/or experience may be substituted for part or all of the educational requirements.
  2. Experience – Seven years of appropriate library experience or any equivalent combination of education, experience and training sufficient to indicate ability to do the work.  Technology skills appropriate to perform the duties of the job. Experience working with library technology required. Supervisory Experience essential.



  1. Project Management skills desired.
  2. Ability to exercise good judgment and focus on detail as required by the job.
  3. Residency - Must be a resident of the City of Boston upon the first day of hire.
  4. CORI - Must successfully clear a Criminal Offenders Record Information check with the City of Boston.



Union/Salary Plan/Grade:  Nonunion/PM-7

Hours per week:  35