Manager of Engagement & Outreach

3 weeks ago
Req ID
Regular Full-Time
Youth Engagement & Employment
BCC-Central Office
Salary Min
Salary Max
Contact Email


Brief Job Description (essential functions of the job):


Under direction of the Director of Youth Engagement and Employment (YEE), the Manager of Engagement & Outreach will be responsible for developing, implementing and directly overseeing on the ground youth engagement and youth organizing efforts in alignment with City of Boston priorities and Boston Center for Youth & Families (BCYF) goals and objectives. Designs outreach agenda for YEE, increases engagement of disconnected youth residents, and creates strategies for sustained programs and initiatives. Manages Youth Lead the Change (YLC) project.

Mobilizes targeted youth throughout the City of Boston to engage in programming across BCYF community center sites, leadership development, civic engagement, workforce and career development, skill training, and social organizing around community, racial, cultural, justice, education and equity issues.

The position is designed for a highly motivated and innovative thinker with strong communication, organizing, organizational and research skills, with a passion for building internal and external relationships, and leading through civic technology and public relations efforts. This role will be responsible for leading all outreach and engagement projects & materials to ensure deliverables and measurable targets are met.



  • Develops, implements and manages a grassroots outreach and engagement strategy that will examine youth opportunities, create pathways, expand awareness and access to BCYF and Boston youth services.
  • Implements youth participation and engagement in new initiatives and existing BCYF and City wide programs.
  • Oversees the organization and development of outreach tools - works with the Outreach and Engagement Coordinator to create innovative materials, program language, interactive online spaces, and dynamic events to raise awareness about the department's and division's goals and initiatives.
  • Creates and maintains communication strategies using web based digital marketing, social media and works with the Career Development Specialist to prepare presentations and proposals.
  • Acts as the project manager for Youth Lead the Change, the city’s youth participatory budgeting process.
  • Chairs the internal oversight committee for Youth Lead the Change, responsible for moving the process forward.
  • Supervises the Youth Lead the Change Coordinator to ensure proper and meaningful support for the young people facilitating idea collection, proposal development, and voting.
  • Works with Mayors Youth Council to host a convening of winning Youth Lead the Change projects.
  • Supervises Outreach and Engagement Coordinator.
  • Develops strategy for youth outreach team and strategic outreach plan.
  • Ensures regular communication and engagement of partners in division events and initiatives.
  • Prepares workplans and reports to present to Director and share at staff meetings.
  • Maintains up-to-date and accurate outreach and engagement records, uses spreadsheets and database to capture work efforts, monitors and reports division metrics and compiles deliverables and outcomes.
  • Participates in planning meetings, reporting and partnership conversations to develop citywide youth involvement.
  • Supports Employment Manager in the recruiting, hiring, training, and managing of interns, volunteers, and seasonal staff.
  • Collaborates with city departments, other government agencies, and non-profit service providers to ensure the perspective and needs of youth are considered in various projects, programs, or initiatives. Keeps current of municipal, state, and federal programs pertaining to youth to ensure appropriate referrals can be made.
  • Attends external and internal meetings to represent YEE.
  • As needed,  supports and participates in general youth engagement and employment activities, events and special projects.
  • Performs related work aligned with YEE goals as determined by the Director of Youth Engagement and Employment and/or the Deputy Commissioner of BCYF or delegate.
  • Perform other related duties as required. Performs related work as required. 

Minimum Entrance Qualifications:

  • Three (3) years of full-time, or equivalent part-time, professional experience in program or project management, community engagement or related field in work that included developing strategies and tactics and working with youth in an administrative capacity required.
  • Bachelor’s degree strongly preferred and can be substituted for two (2) years of the required experience.
  • Knowledge of current trends in social media used for youth outreach.
  • Knowledge of research, communications, and data analysis practices and procedures relating to community engagement programs.
  • Ability to take initiative, manage change, and adapt to the changing demands of the division.
  • Proficiency with software programs such as MS Office (Word, Excel, PowerPoint, Publisher), Web based digital marketing and Social Media strongly preferred.
  • Strong mediation, organization, writing, facilitation and listening skills.
  • Ability to work with limited supervision, to develop innovative engagement strategies and materials for programs and initiatives; to work on multiple projects simultaneously; and to perform assigned duties in a results-focused, accurate, timely and professional manner.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Knowledge of the City of Boston neighborhoods and Boston youth service providers required.
  • Demonstrated ability to work collaboratively with a diverse range of people including citizens, staff, and City personnel.
  • Demonstrated ability to establish and maintain effective working relationships with subordinates, peers, superiors, and public and private representatives.
  • Must be able to attend evening and weekend meetings or events as required.


C.O.R.I. Check Required. S.O.R.I. Check Required.






Union/Salary Plan/Grade:  Nonunion/MO-6 

Hours Per Week: 35





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