The Chief Technology Officer (CTO) will be a key leader in a dynamic organization and will participate in the continued shaping of the Boston Public Library into a truly 21st century library - a customer-focused, responsive and innovative system.
The CTO reports to the Director of Operations and sets long term strategy in collaboration with the President of the Library. This position provides leadership and strategic vision for the organization as well as operational direction, oversight and management of the Library’s Technology functions, and is a key resource in the shaping and supporting the Library’s digital and online offerings. The CTO is responsible for the effective and efficient delivery of library services to all staff and users of the library across Boston, Massachusetts and beyond, consistent with the Library's mission, goals, and services priorities. The CTO will lead the development, maintenance and implementation of the Library's technology plan and will participate in the development and implementation of the Library's long-term strategic planning initiatives. The CTO will foster a public service environment where the Central Library and branch library staff are true partners in delivery of services to library users online and in person. Other responsibilities include establishing performance benchmarks for projects and staff, and the supporting analytics data and systems, with a focus on employee engagement, customer service, and developing operational efficiencies.
The Boston Public Library recognizes the importance of online services to the public and the CTO will have responsibility for all facets of the supporting IT infrastructure. Responsibilities will also include leadership in fostering access to technology, establishing standard operating procedures for technology resources and crafting a customer-centered approach to technology services and implementation.
Reports to: Director of Operations
Administration – participates in the overall administration of the Boston Public Library; interacts with the City of Boston and the Library Board of Trustees; contributes to the development and implementation of an operating budget process that advances the BPL's visions and principles; contributes to development and implementation of Library policies and procedures for the IT Department.
Technology – The IT department is organized by teams around, network, server, applications, service desk, public technology & AV service specialties. Core infrastructure is a mixture of on-premise, offsite, cloud-based and hosted systems, including in partnership with City and State entities. Additional matrixed teams support online service, repository service and digital service offerings.
Customer Service – Leads innovative and positive technology-related service delivery process improvements for internal and external customers. Makes recommendation to the Director of Operations on operational issues. Assumes responsibility for ensuring that customer service expectations are met. Guides and directs staff on standards of service and oversees studies of internal and external user satisfaction. Evaluates Department and operating results, initiates changes as required.
Leadership - Provides visionary leadership to attain Library planning initiatives in the area of technology. Works closely with the Administrative Council in shaping the Library's public service vision. Recommends strategic directions that leverage the Library's application of emerging library trends, technology and service development opportunities. Directs and monitors the IT Departments operating budget and oversees expenditures; allocates and reallocates resources as needed. Provides guidance in the development of long-range forecasts for staffing resources and budget expenditures, develops strategic operating budget plans to meet short and long-range objectives.
Management- Directs, supervises, evaluates and develops IT staff. Oversees the recruitment, development, supervision and mentorship of staff.
Develops, communicates and implements goals and objectives in an annual work plan that includes the allocation of resources and produces visible, measurable outcomes for customer service and operational efficiencies.
IT Infrastructure - Provides leadership on the planning and implementation of new technology tools, equipment, software and services including the delivery of end-user support for in-library and remote customers and is the primary system wide advisor and leader for new technologies; oversees MBLN (Metro-Boston Library Network) ILS and coordinates planning and procurement of new systems and services with the Network Administrator.
Training & Recruitment – Develops and attracts talent, oversees training opportunities for staff and fosters an attract environment for IT team members.
Education - Master’s Degree in a Computer Science or Technology related field, Library Science or a Management Information Services degree (MLS or MLIS) from an American Library Association (ALA) accredited library school, or an advanced degree in combination with other relevant education, training and experience preferred.
Experience - Requires a minimum of seven (7) years of progressively responsible management and planning experience, including experience managing a large and complex system.
Union/Salary Plan/Grade: Nonunion/PM-8
Hours per week: 35